Refund and Returns Policy - We Bring Deals

Returns & Refunds

Last updated: 22 September 2026

We Bring Deals wants customers to receive the correct product in an acceptable condition. This page explains the general process for return and refund requests. Final timeframes, collection arrangements and product-specific exclusions require owner confirmation before real orders are accepted.

Report a problem

If an item is incorrect, damaged, defective or materially different from its description, contact us as soon as reasonably possible at admin@webringdeals.co.za or 082 097 7422. Include your order number, a clear description of the issue and relevant photographs where appropriate.

Return authorisation

Please do not send an item to an address or third party without first receiving return instructions from We Bring Deals. Unauthorised returns may delay assessment.

Condition of returned goods

Unless the item is defective or supplied incorrectly, it should generally be unused, complete and returned with its original packaging, accessories and proof of purchase. Product-specific legal rights under South African consumer law remain applicable.

Assessment and outcome

Returned items may be inspected before an exchange, repair, replacement, store credit or refund is approved. The appropriate remedy will depend on the circumstances, the product condition and applicable law.

Refund processing

Approved refunds will be processed using an appropriate available method. Bank and payment-provider processing times may apply. Exact refund turnaround times must be confirmed once the payment gateway and operating procedures are finalised.

Non-returnable items

Any exclusions must comply with applicable South African law and will be confirmed before affected products are listed. We do not currently publish blanket exclusions for product categories that have not yet been stocked.

Cancellation before dispatch

Customers should contact us promptly if they wish to cancel an order. Whether cancellation is possible will depend on whether fulfilment or dispatch has already begun.

Contact

Email: admin@webringdeals.co.za
Office: 087 550 0417
WhatsApp/mobile: 082 097 7422

Owner confirmation required

Before accepting real orders, confirm the standard return-request period, return address, responsibility for return costs, collection process, refund turnaround time and any lawful product-specific exclusions.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.